When will my order be delivered if I order now?
Orders are usually dispatched on the first business day after payment has cleared. Thereafter, it takes approximately 2-7 days for delivery to occur. The exact time frame will depend on factors such as the exact location of delivery and size of the order. Deliveries occur on weekdays within normal business hours (public holidays excluded).
Who will deliver my order?
FloAngel makes use of reliable contracted third-party transporters with a national delivery network.
When will I receive my shipping tracking number?
Once payment has been received your order will be processed within one working day. When your parcel is collected by the courier you will receive communication from the courier informing you of your tracking number.
How can I track my Shipment?
You will be provided with a tracking number by FloAngel via email, once the courier has collected your parcel from our warehouse the courier will also supply you your tracking number. Depending on the delivery option chosen you will be able to track your parcel online on the couriers website.
Safe Contactless Delivery (COVID-19)
In line with government directions, all our transporters will adhere to strict safety protocols. Every parcel will be sanitised before the order leaves the warehouse or depot. Delivery personnel are screened daily, will wear face masks during delivery and required to sanitise their hands regularly. Delivery personnel are required to maintain social distancing of 1.5m from customers and may only enter a customer’s home if all residents wear face masks. As an additional pre-caution, it is recommended that customers sanitise parcels personally based on guidelines which will be provided.
Where do you deliver to?
We deliver to all cities and towns within the South-African borders. There may occasionally be a remote or high-risk area that may not be serviced by our couriers, but in these isolated cases, we will contact the customer to make alternative arrangements before the order is dispatched.
Can I collect my order from your warehouse?
Under the current COVID-19 lockdown regulations we do not permit any collections from our warehouse. All orders shall be delivered by courier only.
Anything else I should take note of when my order arrives?
It is important that cartons be checked for visible damages and that the number of cartons/parcels delivers corresponds with the number indicated on the waybill. Please note that the number of items you have ordered may not correspond with the number of cartons as more than one item may be packaged in one carton. Should there be any discrepancy or visible damages, this should be clearly indicated on the waybill and be reported to us within 48 hours from receipt of order. We advise you to read our Terms and Conditions for more detailed information.